a) At our clinic, we value our patients’ time—and we ask that you respect our providers’ time as well. When an appointment is booked, that time is reserved exclusively for you. Missed appointments or late cancellations prevent us from offering care to other patients in need.
• 24-Hour Notice Required
• We require at least 24 hours’ notice for any appointment cancellations or rescheduling. This allows us to reallocate that time to other patients and maintain efficient care for our community.
b) Missed Appointment Fee
• Appointments that are missed will be subject to a rebooking fee. This fee is not covered by provincial health insurance and will be billed directly to the patient.
c) Exceptions for Emergencies
• We understand that unexpected emergencies and serious circumstances can arise. If you experience an emergency that prevents you from attending your appointment, please contact us as soon as possible. Exceptions may be made at the discretion of the clinic.
d) How to Cancel
• To cancel or reschedule your appointment, please call our office during business hours or use our online booking system (if available).
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